Cookie Policy

Last updated: 14 May 2026

This Cookie Policy explains how Eleva Wellbeing Ltd uses cookies and similar technologies when you visit elevawellbeing.app or use the Eleva Wellbeing platform.

1. What Are Cookies?

Cookies are small text files stored on your device when you visit a website or use an app. They help websites and apps remember information about your visit or usage — such as your preferences or whether you have previously consented to cookies.

2. Cookies We Use

2.1 Strictly Necessary Cookies

Always active — cannot be disabled

These cookies are essential for Eleva Wellbeing to function. Without them, core services such as authentication, security, and basic platform functionality cannot be provided.

Session authentication cookies
Security and fraud prevention cookies
Cookie consent preference storage

2.2 Analytics Cookies

Off by default — requires your consent

These help us understand how users interact with Eleva Wellbeing so we can improve performance and features. Data is collected in anonymised or aggregated form and is not used to identify you personally.

App usage patterns (which features are used, how often)
Performance metrics (load times, error rates)
Session duration and navigation flows

Tools we may use: Google Analytics (with IP anonymisation enabled), or similar privacy-respecting analytics tools.

2.3 Functional Cookies

Off by default — requires your consent

These allow Eleva Wellbeing to remember your preferences and personalise your experience.

Language and region preferences
Notification timing preferences
Onboarding progress and returning user state

2.4 Marketing Cookies

Eleva Wellbeing does not currently use marketing or advertising cookies. We do not serve advertisements and do not share your data with advertising networks. If this changes in the future, this policy will be updated and your consent will be requested.

When you first visit elevawellbeing.app, you will be shown a cookie banner offering you the choice to:

Accept all cookies
Reject non-essential cookies
Manage your preferences in detail

You can update your preferences at any time by accessing cookie settings within the platform or by contacting us at support@elevawellbeing.app.

You can also control cookies through your browser settings. Note that disabling cookies may affect the functionality of certain features within Eleva Wellbeing.

4. Third-Party Tools

Where we use third-party analytics tools, these providers process data on our behalf as data processors under data processing agreements. They are not permitted to use your data for their own purposes. We only use tools that are compliant with UK GDPR and applicable privacy law.

5. Changes to This Policy

We may update this Cookie Policy from time to time. The date at the top of this document reflects when it was last updated.

6. Contact

If you have questions about our use of cookies, contact us at support@elevawellbeing.app.