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Eleva Wellbeing

Safeguarding Policy

Last updated: 14 May 2026

Eleva Wellbeing is committed to the safety and wellbeing of every person who uses our platform. This Safeguarding Policy sets out our approach to identifying risk signals, responding appropriately, and connecting users to the right support — all within the clear limits of what Eleva Wellbeing is and is not.

1. What Eleva Wellbeing Is and Is Not

Eleva Wellbeing is a digital wellbeing platform. It is not a crisis service, a clinical service, or an emergency service. Eleva Wellbeing does not provide real-time human monitoring of user data and cannot respond in real time to individual users in distress.

If you are in immediate danger or experiencing a mental health emergency, please stop and contact:

  • Emergency services: 999 (UK)
  • Samaritans: 116 123 (free, 24 hours a day, 7 days a week)
  • Crisis Text Line: Text SHOUT to 85258
  • NHS 111 (non-emergency medical support)
  • Die Dargebotene Hand: 143 (Switzerland, available in DE/FR/IT)

2. Our Commitment

Eleva Wellbeing is committed to:

  • Designing the platform in a way that reduces harm and supports user safety
  • Embedding clinical oversight into all features that involve emotional or mental health data
  • Signposting users to appropriate professional resources when indicated
  • Never leaving a user at a dead end when their data suggests they may need additional support
  • Reviewing and updating our safeguarding approach regularly, with input from our clinical psychologist co-founder

3. How the Platform Identifies Risk Signals

Eleva Wellbeing uses validated clinical screening tools — PHQ-9 (depression) and GAD-7 (anxiety) — embedded naturally within the check-in experience every two weeks. These tools generate a score that reflects the user's self-reported emotional state over the preceding two-week period.

When scores cross clinically validated thresholds (PHQ-9 score of 10 or above, or GAD-7 score of 10 or above), the platform activates a structured signposting response. This threshold logic has been designed and validated by Eleva Wellbeing's clinical psychologist co-founder against NICE guidelines and published clinical evidence.

4. What Happens When a Threshold Is Triggered

When a clinical threshold is detected, Eleva Wellbeing presents a warm, compassionate message that:

  • Acknowledges that the user may be going through a difficult time
  • Normalises the experience of needing additional support
  • Presents clear, actionable signposting to appropriate professional resources
  • Allows the user to continue using Eleva Wellbeing alongside any professional support they choose to seek

Resources signposted depending on the user's location may include:

Eleva Wellbeing does not automatically contact third parties, family members, or emergency services on behalf of users. The platform's role is to signpost — the user retains full autonomy over whether and how to seek additional support.

5. Limitations of the Platform

Eleva Wellbeing acknowledges and is transparent about the following limitations:

  • Eleva Wellbeing does not monitor user data in real time and cannot respond to crises as they happen
  • The PHQ-9 and GAD-7 tools are validated screening instruments, not diagnostic tools — a high score does not constitute a diagnosis
  • Eleva Wellbeing's signposting feature is not a clinical referral and does not guarantee access to professional services
  • Eleva Wellbeing is not a substitute for emergency services — users in immediate danger must contact 999

6. Clinical Governance

All clinical logic within Eleva Wellbeing — including screening thresholds, escalation pathway design, and safeguarding protocol — is co-designed and regularly reviewed by Eleva Wellbeing's clinical psychologist co-founder. This review process ensures that all clinical features remain aligned with current NICE guidelines, BACP ethical frameworks, and applicable regulatory guidance.

7. Raising a Safeguarding Concern

If you have a concern about the safety of a user, or wish to report a safeguarding issue relating to the Eleva Wellbeing platform, please contact us immediately:

Email: support@elevawellbeing.app

We aim to respond to all safeguarding concerns within 24 hours.

8. Policy Review

This Safeguarding Policy is reviewed at least annually and whenever significant changes are made to the platform's clinical features. The date at the top of this document reflects the most recent review.

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